Overview

Increasing the user base on the app while ensuring healthy retention

The Story

Akshayakalpa has been in the dairy production and distribution market since 2010. As part of their transformation to facilitate the next growth wave, they launched an app to facilitate online distribution as well as acquire a new set of users who were digitally savvy and preferred services at the tip of their finger.

The Goal

1. Increase user base for the app
2. Drive retention through various engagement activities 
3. For the Chennai launch, set up a landing page to drive sign-ups and orders via Supr Daily

The Solution

We realized that changing behaviour is not an overnight task hence the need of the hour was to come up with a campaign that not only connects with users on an emotional route as well as showcasing the range of products under the Akshayakalpa stable. 

 

Our first step in this journey was to break down our consumer into cohorts such as behaviour, affinity, purchasing patterns and the type of content they consumed across the digital medium through the help of Google Planner as well Facebook audience insights. 

 

To help build content for the brand we also analysed users who had downloaded the app previously through tools such as Mixpanel, Firebase etc to understand the audience stickiness as well as products that they most engaged/ordered in. 

 

All of this was brought to life through Search, GDN, Facebook App Install, Youtube, RLSA etc.

The Results

80,000 +

new users on-boarded
onto the app

11,000 +

daily active users
as of 20/03/2020

27,000 +

registered users
and over 200 recharging
customers per day

90,000 +

purchase events
recorded on the app

6M +

video views on Youtube